How and what you communicate to your customer during the contract could make a big difference to your rebid. We give you some ideas to help. Download the free paper here
This is just a sample of the information, tools, techniques, processes and advice in the rebid centre. All designed to help you win your rebids.
Below are a few examples of the information only available in the rebid centre. We are constantly adding more.
Capturing information on why you won the contract
Why did you really win? How can you make the most of this knowledge to help win your rebid? Access the paper
Delivering strategic benefits to your customer
7 steps to deliver real strategic benefits to your customer and transform the relationship they have with you. Access the paper
Build a partnering relationship with your customer
Our paper gives you the information you need to build a better relationship with your customer and reap the benefits. Access the paper
Leveraging quality accreditations
If you have quality accreditations such as ISO on your contract, we look at how to leverage the work you do to keep then up to date to help with actions to win your rebid. Access the paper
What did your bid promise you would deliver? Make the most of collating this information right at the start of the contract. Access the paper
Capturing and recording previous performance
Knowing how the contract performed before you took over gives you a benchmark to build on – and use at the rebid. Capturing information early is essential, we show you why and how
Setting up a rebid file
Collecting the information you will need at the rebid from the start of the contract can pay real dividends. We show you what information you need and how to make the most of it
Day one impact measures
Start the contract as you mean to go on. We show you how to plan and indicate your intentions from the first day of your new contract
Target Operating Model Review
Make sure you have put in place everything you have promised in your bid. Our step by step process helps you be sure you can move on from contract implementation with confidence
Helping the customer manage risk
Working together with the customer to manage and reduce their risks as well as you own helps you build trust and closer relationships. We show you how.
We show you how.
Aligning to the customer
Get closer to your customer by aligning with their processes, approaches and aims. What and how to embed yourself with your customer.
Take control of what you measure and how. When you get to the rebid this information will show just how important you have made yourself to the customer
Measuring things that make a difference
Are you measuring the things which show you are making a real difference to your customer at a strategic level. Our step by step guidance will help you measure the things your customer really cares about.
Balancing consistent measures with new measures
To be able to make the most of your performance on the contract at rebid you need to manage the information you capture. Our guidance helps you keep tabs on the most important information
Benchmarking your performance
Don’t just measure your performance and improvement against the past. Find other sources of information to test and measure yourself against.
Measuring end user satisfaction
Knowing what your end users think of your delivery helps you focus improvement as well as report relevant information to your customer during the contract and at the rebid
Added Value, Continuous Improvement and Innovation
Define and focus on what each of these mean in practice, and how to focus your efforts and investment on the areas which will return the greatest dividends
Adding Value to the customer
Understand the different types of added value and how you can maximise the value of what you deliver
Delivering continuous improvement
Make the most of the improvements you make over the contract period. Where to focus for the most positive impact for the customer
Change the level of performance and delivery on the contract through keeping an open mind about the potential to innovate
Conduct a mid term review
Make sure you are on track as customer needs change through the period of your contract
Publish an annual review
Make sure the customer has the information you want them to notice in a format senior customer contacts are likely to read.
Knowing and using contract change routes
As you make changes on the contract you need to be sure they are being noted and accepted. Use or put in place with your customer the processes you need
Building customer relationships and trust
Don’t restrict your relationships to your direct customer contacts. Build the right relationships now to make the most of your rebid
Keeping your contract up to date
Make sure you react to changes over the period of the contract